Terms of service
Terms of Service
Last updated: September 24, 2026
Welcome to The Jacketers. These Terms of Service govern your use of our website and your purchase of products from The Jacketers.
By accessing our website or placing an order, you agree to these Terms of Service.
1. About Our Store
The Jacketers provides leather jackets and related products, including made-to-order and customized products.
Our products are prepared according to the specifications selected or provided by the customer.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other information displayed on our website are accurate.
However, actual colors may vary depending on your device screen and lighting conditions.
Because leather is a natural material, minor variations in grain, texture, color, and appearance may occur. These natural variations are not necessarily considered defects.
3. Made-to-Order Products
Many of our jackets are made-to-order.
Once an order is placed, production may begin according to the selected product specifications.
Production time may vary depending on the product, customization, materials, and order volume.
4. Customization and Customer Information
If you provide measurements, reference images, design instructions, logos, artwork, or other customization information, you confirm that the information you provide is accurate and that you have the necessary rights or permission to use any third-party materials you provide.
We may decline a customization request that we reasonably believe cannot be produced, violates applicable law, or infringes another person's rights.
5. Measurements and Size Selection
Customers are responsible for providing accurate measurements and selecting the appropriate size.
We may provide general sizing or measurement guidance, but the customer remains responsible for the information submitted with the order.
Incorrect customer-provided measurements may affect the fit of a made-to-order product.
6. Pricing
All product prices are displayed on the website at the time of purchase.
We reserve the right to correct pricing, product information, or other errors.
If an obvious pricing error affects an order, we may contact the customer before fulfilling the order.
7. Orders
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to accept or decline an order where reasonably necessary, including situations involving:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping restrictions
- Payment issues
- Other legitimate business or legal reasons
If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.
8. Payments
Payment must be successfully completed through an available payment method before an order can be processed, unless a different payment arrangement is explicitly offered by The Jacketers.
Payment processing may be handled by third-party payment providers.
We do not generally store complete payment card information on our own systems.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Because our products may be made-to-order, cancellation may not be possible once production has started.
Our Refund Policy explains the applicable cancellation and refund conditions.
10. Shipping
Orders are shipped according to our Shipping Policy.
Delivery times are estimates and may be affected by customs, courier delays, weather, holidays, or other circumstances outside our reasonable control.
Customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
11. Returns and Refunds
Returns, refunds, replacements, and damaged-product claims are governed by our Refund Policy.
Please review our Refund Policy before placing an order.
12. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Videos
- Graphics
- Text
- Designs
- Website layout
- Product descriptions
is owned by or licensed to The Jacketers unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.
13. Customer-Provided Content
If you submit photographs, artwork, designs, reviews, comments, or other content to us, you represent that you have the right to provide that content.
You grant The Jacketers permission to use submitted content when reasonably necessary to provide our services, manufacture your order, provide customer support, or operate our business.
We will handle personal information according to our Privacy Policy.
14. Prohibited Use
You may not use our website:
- For unlawful purposes
- To commit fraud
- To attempt unauthorized access to our systems
- To interfere with website security or operation
- To distribute malicious software
- To infringe intellectual property rights
- To submit false or misleading information
- To abuse our services or payment systems
15. Third-Party Services
Our website may use third-party services such as payment providers, shipping companies, analytics providers, advertising platforms, and other technology providers.
Your use of third-party services may also be subject to their own terms and policies.
16. Website Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue parts of the website or services when reasonably necessary.
17. Limitation of Liability
To the extent permitted by applicable law, The Jacketers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
18. Applicable Law
These Terms are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to customers under the laws of their place of residence.
19. Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will be posted on this page with a revised "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
20. Contact Us
If you have questions about these Terms of Service, please contact us:
The Jacketers
Email: thejacketers.store@gmail.com
