Privacy Policy
Last updated: September 24, 2026
At The Jacketers, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.
This Privacy Policy explains how we collect, use, store, and share your information.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction information
- Order details
- Product preferences
- Measurements provided for made-to-order jackets
- Customization details
- Information you provide when contacting customer support
- Information you voluntarily submit through forms or image uploads
We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages viewed, and website activity.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Manufacture and customize your jackets
- Process payments
- Arrange shipping and delivery
- Communicate with you about your order
- Provide customer support
- Respond to inquiries and requests
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Maintain website security
- Send promotional or marketing communications where permitted by law
- Analyze website traffic and advertising performance
3. Made-to-Order and Custom Information
If you provide measurements, reference images, design instructions, or other customization information, we use that information to prepare your requested product.
Reference images and customization information may be shared with our production team or manufacturing partners when necessary to fulfill your order.
We do not use customer-provided images for unrelated purposes without appropriate permission.
4. Payment Information
Payments may be processed through third-party payment providers.
We generally do not store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.
5. Shopify
Our online store is powered by Shopify.
Shopify may process information necessary to operate the store, including customer, order, payment, device, and website information.
Shopify's handling of personal information is subject to its own privacy policies and terms.
6. Shipping and Delivery
To fulfill your order, we may provide necessary customer information to shipping companies, courier services, customs authorities, and other logistics providers.
This information may include your name, delivery address, phone number, email address, order information, and other information required for international delivery.
7. Marketing and Advertising
We may use third-party advertising and analytics technologies, including tools such as Meta Pixel, Google Analytics, Google Ads, TikTok Pixel, or similar services.
These technologies may collect information about your interactions with our website to help us understand website traffic, measure advertising performance, and provide relevant advertising.
Where required by applicable law, we will obtain the necessary consent before using certain cookies or tracking technologies.
8. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Analyze traffic
- Improve website performance
- Measure advertising campaigns
You can manage certain cookie preferences through your browser settings or available cookie controls on our website.
Disabling certain cookies may affect website functionality.
9. Sharing of Personal Information
We may share personal information with trusted service providers when necessary to operate our business and fulfill your order.
These may include:
- Shopify and technology providers
- Payment processors
- Shipping and courier companies
- Customs and logistics providers
- Website analytics providers
- Advertising platforms
- IT and security service providers
- Professional advisers where reasonably necessary
We do not sell your personal information as a standalone product.
10. International Data Transfers
Because The Jacketers serves customers internationally and may use service providers located in different countries, your information may be transferred to and processed in countries other than the country where you live.
We take reasonable steps to protect personal information when it is transferred or processed internationally.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
13. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other rights available under applicable privacy laws
Some rights may be subject to legal or other limitations.
To make a privacy-related request, please contact us using the information below.
14. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may unsubscribe using the unsubscribe option included in the communication or by contacting us.
Transactional messages relating to your orders, payments, shipping, or customer service may still be sent when necessary.
15. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent to the processing of their personal information.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be posted on this page with an updated "Last updated" date.
18. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
The Jacketers
Email: [YOUR CUSTOMER SUPPORT EMAIL]
