RETURN & EXCHANGE POLICY

At The Jacketers, customer satisfaction and product quality are our top priorities. Every jacket is carefully inspected, quality-checked, and video-recorded before dispatch to ensure it meets our quality standards.

1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery. An unboxing video is mandatory as proof to process your claim.

2. Wrong Size or Design

• If it's our mistake: If you receive the wrong size or design due to our error, we will arrange a free exchange.
• If it's the customer's preference: If you wish to change the size or design due to your own selection, you will be responsible for the return shipping charges. We will dispatch your replacement jacket once the original item is received and inspected.

3. Exchange Conditions

• All exchange requests must be submitted within 15 days of delivery.
• Jackets must be unused and in their original condition.
• Customers must contact us before sending any item back.
• An unboxing video is required for damage, defect, or incorrect-item claims.

4. Our Commitment

We are committed to providing quality leather jackets and a smooth shopping experience. Our team is always here to help resolve any genuine product or exchange issues.

CANADA RETURN ADDRESS

For approved returns and exchanges, please use our designated return address:

The Jacketers – Returns Department

68 Corporate Drive, Apartment 1226
Scarborough, Toronto, Ontario
Canada, M1H 3H3

Please contact our customer support team before sending any item back to receive return approval and instructions.

Return shipping charges depend on the reason for the return or exchange, as outlined in our Return & Exchange Policy.

Returns sent without prior approval may not be accepted.

Thank you for shopping with The Jacketers!