Shipping policy

Shipping Policy

Last updated: October 30, 2026

At The Jacketers, our leather jackets are made-to-order and carefully prepared before being shipped to customers internationally. We offer Express and Standard Shipping options to provide flexibility based on your delivery preferences.

1. Order Processing

Because our jackets are made-to-order, production requires additional time before your order is shipped.

  • Orders generally require approximately 7–14 business days for production before dispatch.
  • Production time may vary depending on the jacket design, customization, order volume, material availability, and other circumstances.

Shipping transit time begins after your order has been dispatched, not when the order is placed.

2. Shipping Destinations

We currently offer international shipping to selected destinations, including:

  • Canada
  • United States
  • United Kingdom

Shipping availability may vary depending on the destination and applicable courier restrictions.

3. Shipping Methods & Estimated Delivery Time

We offer the following international shipping options:

Express Shipping

  • Estimated delivery: 6–8 business days after dispatch.
  • Customs duties, import taxes, VAT, and other applicable charges are NOT included.
  • Customers are responsible for any customs duties, taxes, or additional import charges imposed by their destination country.

Standard Shipping

  • Estimated delivery: 12–15 business days after dispatch.
  • Customs duties and applicable import taxes are INCLUDED in the shipping service.
  • Customers will not be required to pay additional import duties or taxes for shipments covered by this Standard Shipping arrangement.

Delivery estimates are not guaranteed and may vary depending on the destination, customs processing, courier operations, weather, holidays, and other circumstances.

4. Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

The Jacketers is not responsible for delays, additional charges, or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

6. Customs, Duties and Taxes

Customs duties, import taxes, VAT, and other charges depend on the selected shipping method.

Express Shipping: Customs duties, import taxes, VAT, and other applicable charges are excluded. These charges are the customer's responsibility.

Standard Shipping: Applicable customs duties and import taxes are included in the shipping service. Customers are not expected to pay additional import duties or taxes for covered shipments.

Customs policies and import requirements vary by country.

7. Delivery Delays

International shipments may occasionally experience delays due to:

  • Customs processing
  • Courier delays
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Incorrect address information
  • Import restrictions
  • Other circumstances beyond our reasonable control

A delay caused by circumstances outside our control does not automatically qualify an order for a refund.

8. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We may work with the shipping carrier to investigate the shipment.

For damaged packages, please provide photographs of the package and the jacket when requested.

9. Failed Delivery or Returned Shipments

If a shipment is returned because the customer provided an incorrect address, refused delivery, failed to collect the package, or did not pay applicable customs charges for Express Shipping, additional shipping costs may apply if the customer requests the order to be shipped again.

For Standard Shipping, if any covered customs duties or taxes are incorrectly requested at delivery, please contact us before making payment so we can assist.

Refund eligibility in such circumstances will be handled according to our Refund Policy.

10. Shipping Charges

Shipping charges are displayed at checkout.

Available shipping methods and costs may vary depending on:

  • Destination country
  • Delivery address
  • Package weight
  • Shipping service
  • Courier
  • Order size
  • Additional services

Customers can select their preferred shipping method at checkout, where available.

11. Made-to-Order Products

Because our jackets are made specifically for each customer, production begins after an order is placed.

Please consider the production time of approximately 7–14 business days in addition to the selected shipping transit time when estimating your total delivery period.

12. Contact Us

If you have questions regarding your shipment, tracking information, or delivery, please contact us:

The Jacketers

Email: thejacketers.store@gmail.com

WhatsApp: +92337-7182777

Please include your order number when contacting us about an existing order.